![]() ![]() Install, configure, and update OS for Windows 7/8/10/11, Mac OS Catalina to Ventura, as well as iOS 13+ and various Android OS versions.Install, configure, upgrade and maintain desktops, laptops, tablet, thin clients, Point of Sale (POS), Printers, and related peripherals (Scanners, EMV devices, Mag Swipe, camera's etc.).Manage AD and Application User Access from Account Provisioning, Role and Permission assignment, Password reset, and account Deprovisioning/disable processes.As the entry point to all support requests the Support Analyst has the opportunity to provide positive first interaction for all Team Members.Īll Team Members will display a Four Diamond commitment to Guest Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino. They are responsible for maintaining the various software and hardware services utilized on property ensuring highly available, efficient and secure access. This role is expected to triage and monitor ticket queues, email requests, phone and chat/slack inquiries, and support our teams virtually, as well as onsite/desk-side support. They are instrumental in developing solutions to ensure our teams are empowered to effectively meet our properties vison of delivering experiences on another level. The IT Support Technician provides technical support to Pechanga Resort Casino (PRC) and related Pechanga Development Corporation (PDC) entities. ![]()
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